The NeuroGut Institute

Effective Date: January 1, 2026

1. Information We Collect

Personal Information

• Name, email address, phone number, and physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for SMS, email, and other communications

Non-Personal Information

• IP address, browser type, and device information
• Website analytics and usage behavior
• Cookies and related tracking technologies

Customer Communication

• Customer inquiries and service requests
• Appointment details and preferences
• Service history and customer feedback

2. How We Use Your Information

• Provide and improve our services
• Process payments and transactions
• Respond to inquiries and appointment requests
• Send important service updates and communications
• Improve website performance and user experience
• Maintain security and prevent fraud
• Store records of consent and communication preferences

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent

• You only receive messages after explicitly opting in
• We maintain timestamped records of all opt-in activity
• We comply with TCPA and all applicable laws

Opt-Out Instructions

• You may opt out anytime by replying "STOP"
• A confirmation message will be sent and no additional messages will be delivered unless you opt back in
• Opt-out requests are processed immediately

Message Frequency & Content

• Message frequency varies based on customer interaction
• Messages relate directly to requested services
• Promotional messaging requires additional consent

Help & Support

• Reply "HELP" for assistance or email [email protected]
• Customer support is available during normal business hours

Carrier Information

• Standard message and data rates may apply
• Mobile carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted where necessary.

All other use case categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

We implement strict safeguards to protect SMS opt-in data and customer consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

Service Providers

• Third-party vendors assisting with operations such as payment processing and scheduling
• SMS providers and aggregators solely for delivering messages you consented to receive
• All providers are contractually obligated to maintain confidentiality and security

Legal Compliance

• When required by law or legal process
• To respond to lawful requests or protect our rights

Business Transfers

• In connection with mergers, acquisitions, or asset sales
• Your information remains protected under this policy

Text messaging originator opt-in data and consent information are excluded from all sharing categories except approved SMS providers.

5. Data Security

• Encryption of sensitive information
• Secure authentication and access controls
• Routine security monitoring and updates
• Employee privacy and security training
• Breach response and notification procedures
• Secure backups and recovery systems

While we use commercially reasonable safeguards, no online transmission or storage system can be guaranteed completely secure.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze website traffic and user behavior
• Remember customer preferences
• Improve functionality and experience
• Measure service effectiveness

You may disable cookies through your browser settings, though some website features may become unavailable.

7. Your Rights & Choices

• Access, update, or delete your personal information
• Unsubscribe from marketing emails
• Opt out of SMS messages by replying "STOP"
• Request details regarding how your information is processed
• Withdraw communication consent at any time
• Submit complaints to applicable supervisory authorities

To exercise your rights, contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or policies.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will appear on this page with the revised effective date.

10. Contact Us

By using our website and services, you consent to this Privacy Policy.